Davinci Technologies was founded in 1996 to provide Internet-based customer care solutions for the telecommunications market. Founded as a services company, the firm gained considerable experience within Tier I and II telecommunication providers and recognized the need for software and service solutions that addressed the increasingly distant relationship between the service provider and the subscriber. As a result, in 2000 the Company introduced m-Care, an enterprise-class automated CRM application designed for customer service-intensive vertical markets. Used by leading telecommunication providers, M-Care allows service providers to deliver complete customer self-service through multi-channel, multi-network, customer and account management via the Internet or any mobile device.

Addressing a specific pain point in the wireless communications industry, Davinci sought a strategic sale that would enable the firm to increase its market reach. Davinci partnered with TripleTree due its strategic insight in software and telecommunications, ability to move quickly in identifying and engaging potential strategic buyers, and successful track record in advising sell-side acquisitions. In seeking to marry its technology platform with complementary solutions in the communications market, Davinci outlined specific objectives to meet the needs of both its shareholders and management:

	Expand and accelerate Davinci’s growth by aligning the Company with a strategic partner who has the resources required to grow advanced customer care solutions.
	Find a partner who both values the exceptional management team assembled by Davinci’s founders and recognizes the leverage associated with driving industry specific solutions.
	Maintain continuous communication with all key Davinci stakeholders including regular interaction with Davinci board members who were not members of the management team.

TripleTree negotiated the strategic sale of Davinci to CSG Systems, a subsidiary of CSG Systems International (NASDAQ: CSGS) an S&P 500 Midcap company that provides billing and customer care solutions to communication companies in over 40 countries. The strategic acquisition provides Davinci an opportunity to accelerate the expansion of m-Care leveraging CSG’s international client base and integration within CSG’s Kenan/BP billing platform, augmenting the platform with advanced EBPP service solutions. Despite a difficult IT and telecommunications environment, TripleTree helped to generate interest among various potential strategic partners in the communications market as providers seek effective ways to address customer churn. CSG ultimately emerged as the best partner given the company’s strong presence in telecommunications customer care and billing software and its aggressive plans to expand its customer relationships and scope of services.

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